Smartavillas
A Smartavillas é a sua escolha ideal para aluguéis de férias na deslumbrante região do Algarve Oriental, com Tavira como ponto focal. Especializados em ajudar proprietários a oferecer acomodações de qualidade a preços acessíveis, garantimos que seus hóspedes desfrutem de uma experiência inesquecível, imersos em paisagens espetaculares, praias de areia fina e uma gastronomia excepcional.
Se você está em busca do local perfeito para as suas férias ou é um proprietário que deseja alugar sua casa de férias, não procure mais. Nossa equipe pequena e amigável se destaca em personalizar nossos serviços para atender às suas necessidades únicas e oferecer um suporte excepcional ao cliente. Estamos aqui para levar suas férias a um nível elevado, com atendimento ao cliente de primeira classe e uma ampla seleção de propriedades.
Com uma vasta experiência e conhecimento de mercado, a Smartavillas tem crescido rapidamente, formando parcerias duradouras com proprietários locais e fornecedores de serviços. Além disso, anunciamos com orgulho o lançamento da nossa nova divisão, a Smartamoves, dedicada à venda de propriedades, ajudando você a realizar seu sonho de possuir uma casa no exterior.
Escolha a Smartavillas não apenas para aluguéis, mas para gerenciar plenamente sua propriedade e garantir que você e seus hóspedes tenham a melhor experiência possível no Algarve. Entre em contato conosco e descubra como podemos ajudar!
Horário de funcionamento
- Segunda-feira: 9h-18h
- Terça-feira: 9h-18h
- Quarta-feira: 9h-18h
- Quinta-feira: 9h-18h
- Sexta-feira: 9h-18h
- Sábado: 9h-18h
Fotos de Smartavillas
O nosso comentário de ImmoNetwork sobre Smartavillas:
Portfolio residencial focado no litoral algarvio
A Smartavillas consolidou-se como uma referência na oferta de alojamentos de qualidade na região do Algarve, com uma presença notável em localidades como Tavira e arredores. A agência apresenta um conjunto diversificado de propriedades, que abrange desde apartamentos urbanos até vivendas familiares dotadas de piscinas e áreas de exterior. A seleção é cuidadosamente avaliada para garantir que cada imóvel transmite uma sensação de conforto e praticidade, apelando tanto a turistas em busca de férias relaxantes como a famílias que valorizam o espaço e a privacidade.
- Vivendas e apartamentos bem equipados com destaque para a localização estratégica na Costa da Luz e no centro de Tavira.
- Instalações completas que incluem áreas de convívio, churrasqueiras, parques de estacionamento e, em alguns casos, piscina e espaço partilhado.
- Política de preços competitiva, alinhada com a qualidade dos imóveis e a experiência proporcionada.
Mediação de vendas, compras e gestão de aluguer
Para além da intermediação de reservas de férias, a equipa da Smartavillas atua de forma integrada nos mercados de compra e venda, bem como na gestão de ativos para investidores e proprietários. O escritório acompanha todo o processo comercial, desde a proposta até à escritura, oferecendo um serviço transparente e orientado para a segurança jurídica e financeira das partes. No segmento de gestão de propriedades, colabora ativamente com senhorios que pretendem rentabilizar os seus imóveis, assumindo a coordenação de avaliações, preparação de espaços e acompanhamento de contratos de curto e longo prazo.
- Apoio na compra e venda de apartamentos e vivendas, com negociação direta e acompanhamento personalizado.
- Serviços de gestão imobiliária para proprietários que desejam listar as suas propriedades em plataformas de alojamento local.
- Assessoria na adaptação de imóveis para maximizar a sua atratividade e rendimento no mercado de férias.
Acolhimento e orientação baseada na experiencia local
Um dos aspetos mais valorizados pelos hóspedes e clientes recorrentes é a disponibilidade da equipa, liderada pela direção, que se destaca pelo atendimento humano e pela disposição em resolver qualquer imprevisto. A agência valoriza o contacto próximo, garantindo que os visitantes recebam indicações práticas sobre a zona, recomendações gastronómicas e informação útil para explorar os arredores de Tavira e da Algarve Oriental. Esta abordagem tradicional, complementada por ferramentas modernas de comunicação, cria um ambiente de confiança que incentiva a fidelização.
- Atendimento dedicado com capacidade de resposta rápida e disponibilidade para esclarecer dúvidas antes e durante a estadia.
- Orientação personalizada sobre a região, aproveitando o conhecimento profundo do património local e das rotas turísticas.
- Facilidades de alojamento como caixas de chave, suporte por telefone e presença física no escritório para garantir um check-in e check-out descomplicados.
Satisfação dos clientes e melhoria contínua
A trajetória da Smartavillas é marcada por uma elevada taxa de retorno, com vários clientes que celebram estadias recorrentes e destacam a consistência dos serviços prestados. Quando surgem eventualidades pontuais, nomeadamente atrasos na comunicação documental ou questões relacionadas com a manutenção e limpeza dos imóveis, a empresa demonstra maturidade ao analisar internamente cada caso, implementar ajustes nos procedimentos e, sempre que necessário, oferecer compensações ou reembolsos. Esta postura orientada para a transparência e para a correção rápida de falhas reforça o seu compromisso com a excelência e a proteção tanto dos viajantes como dos proprietários.
- Estrutura de controlo de qualidade focada na inspeção regular dos imóveis e na atualização das normas de higiene e conforto.
- Canais de comunicação estruturados para gerir solicitações, faturação e detalhes de chegada, com revisão constante dos fluxos internos.
- Reconhecimento formal pela qualidade, refletido nas avaliações positivas e na recomendação frequente entre conhecidos e investidores.
Smartavillas: Opiniões
As avaliações são da responsabilidade dos seus autores. Não verificamos se quem as escreve foi cliente.
Avaliações no Google
3,9 em 5 com base em 36 avaliações
Experiência fantástica: Stayed in one of their properties in Tavira and everything was perfect. Communication was responsive and the property was ideal. We left behind an earring which was found when the property was being cleaned and they were able to return it to the UK immediately.
Thank you for your positive review and we look forward to welcoming you again in the future. All the best - Team Smartavillas.
Experiência negativa: Sadly we have been let down by Smartavillas and I suspect the property owner wouldn't be happy either. We stayed at an amazing property, but have had a whole load of issues that proper maintenance and cleaning would have prevented. The day after we arrived the tank at the property ran out of water, so we had no proper water supply for 24 hours. We found dirty items in the kitchen, one of the cups was very dirty and the frying pan had a very loose handle and was also dirty. The shower in the ensuite shower room was unusable, this was repaired whilst we were there. The biggest issue was the swimming pool. It was filthy on arrival and was only cleaned in the late afternoon the day before we left. So for the 5 days that we have booked, the pool will be usable for 1 evening. All the issues could have easily been avoided with proper maintenance. On the day before departure Smartavillas messaged me asking if we had a good stay and asking for our leaving arrangements. I told them about our dissatisfaction, however they seemed to ignore the issues when they replied. This poor maintenance really isn't fair for the property owners as it is a great property with an amazing story.
Dear Andrew, Thank you for taking the time to leave your feedback.
Firstly, I would like to offer our sincere apologies for the experience you had during your stay. Having investigated the issues you raised, I completely understand your disappointment and agree that the standards delivered fell below both your expectations and our own.
aside from the water issue which was also a surprise to us! the incidents raised unfortunately coincided with a bank holiday period, which impacted how quickly we were able to resolve them However, that does not excuse the other issues you encountered that ideally should have been identified and addressed before your arrival.
The condition of the pool was particularly disappointing and highly unusual. We have worked with the same pool technician for a long time and, historically, both this property and our wider portfolio have maintained exceptionally high standards. After almost 20 years of managing holiday homes in the Algarve, we are proud to have earned many five-star reviews, including for this very property. For that reason, we share your view that this experience did not reflect the quality of the home itself or the level of service we aim to provide.
You are also quite right to recognise that this villa is indeed a wonderful property with a unique story, and neither the owner nor our team would ever have wanted your stay to be overshadowed by preventable maintenance and housekeeping failures.
We appreciate you bringing these matters to our attention and and your refund was approved in recognition of the shortcomings you experienced. We have reviewed our procedures with the relevant teams to help ensure this does not happen again.
While we cannot change your experience, we are genuinely sorry that we let you down on this occasion. Rachel Robinson, Director, Smartavillas
Experiência positiva: Alugamos dois apartamentos em Tavira, junho de 2025, que foram ao encontro das espetativas. No entanto o acompanhamento foi muito deficiente. Solicitamos a emissão de fatura para o aluguer dos apartamentos e estamos ha mais de um mês a espera. Insostimos por telefone e email para emitirem faturas com resposta muito vaga, sem resolverem a situação. Serviço ao cliente a ser revisto neste aspecto.
Bom Dia Senhor Pedro,
Agradecemos sinceramente o tempo que dedicou para escrever a sua avaliação. As suas observações foram devidamente registadas e são levadas muito a sério por mim.
Para esclarecer esta questão, realizei uma investigação interna e constatei que houve um mal-entendido na comunicação. As faturas necessárias já foram emitidas com o seu número de contribuinte, em vez de “consumidor final”, e espero que esta medida resolva o assunto da sua parte.
Lamento que esta situação tenha afetado negativamente uma experiência de férias que, de outro modo, foi positiva. Informo também que revimos as nossas políticas internas com o objetivo de melhorar neste aspeto.
Com os melhores cumprimentos, Rachel Robinson, Director
Experiência negativa: Ich kann leider nur abraten, eine Unterkunft bei Smartavillas zu mieten: - kein Auftauchen zur abgemachten Zeit der Schlüsselübergabe - Wohnung nicht in angemessenem Zustand - keine Information über Baustelle mit Folge Lärm (null Isolation) Wasserunterbruch und Kanalisationsgestank - Versprechungen wurden nicht eingehalten - keine Reaktion auf Mails, WhatsApp- oder ebooking-Nachrichten
Hello, I'm sorry that you feel so disillusioned with smartavillas. Unfortunately, a the time of your visit the town was undergoing some improvements to the water supply which did impact on your stay - and for that reason we are more than happy to oblige with a refund. I cannot remark on the key handover, but that said, we do have a key box facility and I'm not aware of unanswered emails, but I will check. Smartavillas is a company of service and integrity and we really try hard to make everyone's stay run smoothly, but sometimes external events overtake us. Rachel Robinson, Director
Experiência fantástica: Had a fantastic stay in a wonderful villa with the family. From the moment we arrived until the moment we left (which we didn't want to do!) the smartavillas people were brilliant and super helpful. We were greeted by the owner, I think Rachel is her name, and she gave us loads of local knowledge and recommended so many things we could do and places we could eat. Villa was spotless ans really felt like home very quickly! We received excellent 5 star service that seems to be lacking from so many businesses these days. These guys obviously really care about their clients and nothing is too much for them. Will definitely be booking again for next year! Thanks so much!
Hi Chris, thanks for a great review! It was a pleasure to welcome you and host you here in Tavira - hope to see you again soon!
Rachel Robinson, Director.
Experiência negativa: Rachel, the owner, has pulled the rug from under our feet. 3 weeks ago, we booked a villa for 9 nights in August 2025, via one of the letting sites they use. At the point of booking, I paid 50% of the total fee up front.. We have since secured flights to the cost of almost £1k, yet Today, 3 weeks after I paid a substantial deposit, Rachel herself sent a short, curt message saying the booking would not be honoured, and I am to wait for the refund so I’m at the behest of a third party company that gave zero engagement with Smart Villas, and Rachel has washed her hands. We now have €730 outstanding, with a further +€1k spent on non-refundable flights. What a cowardly, unprofessional Company this scammer is fronting - AVOID!!
What a disappointment to read such a scathing review and in particular to be personally called a coward and a scammer! Sometimes, things don't always go to plan and after operating a successful rental business for 15 years, I hardly think we are scamming people. Sadly, the property that Mr Greensmith booked is no longer being rented by the owner and of course, the 3rd party company displaying the property will return the deposit paid. We don't like to cancel bookings, but in this case it was unavoidable - and with the holiday dates being 11 months in advance, we would have been happy to source another alternative. Interesting that Mr Greensmith has such a lowly opinion of me, especially as I have had no dealings with him in person. Rachel Robinson, Director.
Experiência fantástica: We have just really enjoyed a big family holiday on the Eastern Algarve booking through smarta villas, they are so helpful and all queries answered with ease and patience. I would recommend this company to everyone
Experiência fantástica: Very professional and responsive. Great customer service very lovely and pleasent staff are working there. I am having my holidays again with them.
Experiência fantástica: Just got back from our holiday in Tavira. We always stay in Villa Vasa which is a luxurious Villa it is well equipped in all rooms. A stunning pool to laze around on the days you stay in. It has. BBQ area for dining and a terrace area to eat alfresco. We've been coming to Villa Vasa now for 7th occasion. We love here. Would definitely recommend a stay here. Its like home from home. Everything you need is here. Rachel and her team are very professional and if you ever need to contact them they're always on hand to help.
Experiência positiva: Communication with customers could be improved. Having paid the final balance, several emails were sent, requesting details of how keys to the chosen property would be handed over on arrival, but there was no response. With only three days to go before boarding a plane to Faro, this issue was resolved with a phone call to the Smartavillas office. However, customers shouldn't really be having to chase up this information at the last minute. Having returned to the UK I can say that the accommodation proved to be perfect. No complaints whatsoever.
Experiência negativa: Immediately upon booking with this company we received an email telling us the booking would not be accepted until we paid a £150 deposit. We did this and two weeks after departure we are still trying to get it back with several false promises that someone will contact us 'tomorrow'. We were not given clear arrival information despite a few emails and a phone call to the company. The place we stayed had an underground car park but we were not given the information on this until the day after we arrived and only when we asked them for it. We visited their office in Tavira to discuss a September holiday we were planning and also a winter let for two months. We left with a strong feeling that they had no interest in our business at all. They promised to send links to suitable properties but nothing has arrived despite two phone calls chasing. Generally I feel this company do very little to make the guest feel welcome. Their communication is extremely poor and so very different to other holiday lets we have stayed in where the hosts have been very informative from the moment the booking is received.
Experiência fantástica: Great place fab staff very helpful and well organised.. thank you smartvillas for you continued assistance and support ❤
Experiência fantástica: We recently bought a house in Vila Nova de Cacela and have been working with Rachel and her team getting it ready to Airbnb it. Without a doubt they are fantastic to work with and they have the best customer service we have ever experienced. Keep doing what your doing.
Experiência fantástica: We sold our apartment with Smartavills as our agent. Excellent and most helpful service through the entire deal
Experiência positiva: Já são 3 anos a trabalhar com esta agência. Muito boa!
Experiência fantástica: Brilliant, first class!
Experiência fantástica: Excellent company from which to choose a Villa. Service efficient and obliging. The villas on their books that we have rented have been of an extremely high standard. We have booked over a few years and in fact twice this year, different villas both excellent. Highly recommend.
Experiência fantástica: A very pleasant experience
Experiência fantástica: Excellent welcome by Rachel. Would use this company again.
Experiência positiva: Boas propriedades preço médio.
Experiência positiva: Shame they don't have free cancellation
Experiência negativa: Slow response, if any
Experiência fantástica: Excellent service, nothing too much trouble and everyone so so helpful.
Experiência negativa: Uns familiares arrendar uma casa de férias pela NET, no dia da entrada não havia ninguém no alojamento, foi necessário ir buscar a chave à loja, reclamou-se quanto aos estores do quarto logo no primeiro dia e passado uma semana ainda não tinham vindo arranjar, nem trazer lençóis e toalhas lavadas, quando o arrendamento era por 15 dias
Experiência fantástica: Bom atendimento
Experiência positiva: Great to meet a professional local team. Don't always need to be on high Street.
Experiência negativa: Falta profissionalismo
Experiência positiva: Sexto ano consecutivo que recorro à Smartvillas para as nossas férias de verão, em Conceição de Tavira
Experiência negativa: Unprofessional, zero coordination and awful communication skills. Homes/Apartments with damage that they ll only repair after you are in the house, they will get inside your rented apartment with no warning, Watch out for values....better yet just avoid this company =)
Experiência fantástica: Professionnel, réactif, Merci pour ces merveilleuses vacances
Experiência fantástica: Very good and very nice!
Experiência fantástica: Recently stayed with Smartavillas in the centre of Tavira. The apartment was amazing. It is very well situated and equipped. It's location is ideal for those wishing to explore the Tavira town and the Tavira Municipal area. It's located on a very quiet street in an equally quiet condominium. It's on the first floor but don't let that worry you as there is a lift to every floor, even the underground parking lot. It even has a great communal area with a pool. Everything was perfect for a 2 week break while reconnecting with family that I hadn't seen for over 20 year's. Everybody I came in contact with from Smartavillas were professional, courteous, polite and helpful. Smartavillas even offered a mid-stay clean and change of bedding. Although it wasn't required, it was lovely to know that I could have used the service, if required. I would definitely recommend Smartavillas to anyone wishing to have a nice relaxing break away from the hussle and bussle of modern day life. I will most certainly be back. Obrigado Smartavillas.
Experiência negativa: The bonus with using this company is the competitive prices. This is an old school operation where you can’t get much done through email and internet. Needs phone calls to remind them of your requests. Have used 3 times previously but this year we’re let down by their booking policy, taking a booking from us one day and the next day being told that somebody ahead of us in the booking queue then wanted the apartment. Poor practice and previously they have made simple mistakes like forgetting welcome food packs that had been booked on arrival. They did sort though.
Experiência fantástica: Está aprovado
Experiência fantástica: Very professional company. Friendly personele. Good quality.
Experiência fantástica: Great company excellent service. I was apprehensive booking direct but smartavilla's team were so friendly and helpful. We drove from Spain to tavira when reaching tavira Racheal directed us by phone to her office and a member of her staff took us to our holiday villa The holiday was a great experience any small issues we had at the villa Rachael's team sorted out immediately I would recommend smartavillas
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